FAQ’s

Here are some of our most commonly asked questions. If you are unable to find your answer below, you may send us a message.

General Questions

 

— HOW DID YOU GET INTO PHOTOGRAPHY?
My humble journey began as a young boy with a disposable camera and a dream.

Read about my story here.
— HOW ARE YOU ABLE TO TRAVEL SO MUCH?
Being a pilot by trade, I have been fortunate enough that my profession allows me to travel around the world.
— DO YOU OFFER PHOTOGRAPHY COURSES OR WORKSHOPS?
Not at the moment. Being a full time pilot, my schedule is full most of the time. In the future, I’d love to explore offering photography courses or workshops.
— DID YOU TAKE ANY SCHOOLING OR SPECIAL COURSES RELATED TO PHOTOGRAPHY?
No. My knowledge in photography is from purely a combination of experience, curiosity, and love for the arts.
— CAN I USE IMAGES FOUND ON YOUR WEBSITE?
All images © Matt Jacob and may not be used without the artist’s express permission.

If you are from an organization related to advertisement or any financial purpose, you may reach out to me via email.
Fine Art

 

— WHAT IS LIMITED EDITION?
Limited Edition Prints are printed to a higher standard than open edition prints and have a limited number available. This makes Limited Edition Prints more valuable.
— WHAT'S THE DIFFERENCE OF LIMITED EDITION AND OPEN EDITION?
Limited Edition Prints are strictly limited to the number that are printed. They are of the highest quality and the entire process is overseen by Matt himself. Each limited edition print is numbered and signed.

An open edition print is a print that has no limit to the number printed. They are not numbered nor signed like limited edition prints.
— WILL YOU EVER REPUBLISH LIMITED EDITION?
Never. Once a limited edition is sold, it will never be printed again.
— IS THE ART SIGNED?
Yes. All limited edition prints are signed.
— WHERE ARE EDITIONS PRODUCED?
All editions are produced in Hong Kong, and are personally overseen by Matt.
— WHAT SIZE CAN I ORDER MY LIMITED EDITION PRINT?
All prints are available in standard sizes.

If you would like to request for a custom size, kindly send a message via email or Whatsapp.
Shipping & Delivery

 

— DO YOU SHIP INTERNATIONALLY?
We ship to all countries worldwide.

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order.

Matt Jacob Photography is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
— HOW CAN I TRACK MY ORDER?
From the moment you place an order, we will be personally in touch to update you on the status of your print. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
— CAN I HAVE MY ORDER DELIVERED TO A PO BOX ADDRESS?
Yes.
— WHEN WILL MY ORDER ARRIVE?
For orders within Hong Kong, you can expect your print to arrive in 2 - 3 business days. For international orders, your orders will arrive in 7 - 21 business days.
Matt Jacob Photography Limited
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(+ 852) 9018 3252

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